Support and help
Content last updated: 15 October 2026
For help with your G4Fit account, subscriptions, payments, wallet, or InBody bookings and results, use the available contact options below.
Contact G4Fit
Include the issue type and order reference where available. Do not send passwords, verification codes or payment card details. Do not post personal information on public social pages.
Request deletion of your G4Fit account and associated data
Start a deletion request using a support channel shown here, without signing into this page or reinstalling the app.
- Send a request titled “G4Fit account and data deletion request” using the email, WhatsApp or phone option available above.
- Include your registered phone or email and sign-in method (password, Apple or Facebook). Mention any active subscription, booking or balance. Do not send your password or an identity document unsolicited.
- Support may need appropriate ownership verification and should explain how subscriptions, bookings and balance are handled, what will be removed, and what needs to be retained and why. Ask for confirmation of the outcome and expected timing; this page specifies no fixed deletion deadline.
The button opens a draft in your email app; send it there to submit the request. Opening a draft does not submit a request or confirm deletion.
A note about the current deletion action
The current action connected to the account deletion service only marks the account as inactive. It does not automatically erase your data, images, measurements, InBody results, orders or payments. Contacting Support requests follow-up for data deletion; it is not an automatic confirmation of completion.
Effects and data that may need retention
Completing account deletion removes access to that account and the data included in deletion, and may affect access to subscriptions, bookings and session results. Deleting the account or uninstalling the app does not automatically cancel payments or provider instalments, create a refund or settle the wallet. Clarify these with Support before processing.
Financial records or information required for legal obligations, fraud prevention or disputes may need retention. Excluded data, reasons and retention periods should be explained when processing the request, including backups and provider-held data. This page does not promise erasure of every record or a particular deadline.
Request removal or correction of specific data
Request removal of an image, measurements, InBody results or other information without requesting deletion of the entire account. Identify the data and associated phone or email through the support options above. Support reviews feasibility, service effects and any retention requirements. Removing information needed for an active service may limit its delivery.
Email a data deletion requestTo correct fields that the app lets you edit, start with your profile. For other data, submit a correction request to Support.